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Low Income Household Water Assistance Program (LIHWAP)

This Program helps low income households pay the cost of drinking water and wastewater services. The program can assist households who have past due bills for drinking water and/or wastewater services.

Eligibility and benefits are based on:

  • income,
  • household size, and
  • amount owed to drinking water and/or wastewater provider(s).

LIHWAP is a benefit based on the actual amount of drinking water and/or wastewater arrears, up to a maximum of $2,500 per drinking water or wastewater provider, or $5,000 if drinking water and wastewater services are combined

For more information about LIHWAP please call the NYS LIHWAP Call Center at 1-833-690-0208 or call the toll-free OTDA Hotline at 1-800-342-3009. You may also email LIHWAP at: [email protected]. or visit their website at